Mnookin, Robert. Bargaining with the Devil: When to Negotiate, When to Fight. New York: Simon & Schuster, 2010.
Fisher, Roger and William Ury. Getting to Yes: Negotiating Agreement Without Giving In. Boston: Houghton Mifflin, 1981.
Kahneman, Daniel. Thinking, Fast and Slow. New York: Farrar, Straus and Giroux, 2011.
Heymann, Philip B., and United States. Department of Justice. Lessons of Waco: Proposed Changes in Federal Law Enforcement. Washington, D. C.: U. S. Dept. of Justice, 1993.
Miller, George A. “The magical number seven, plus or minus two: Some limits on our capacity for processing information.” Psychological Review 63, no. 2 (1956): 81–97.
Stephens, Greg J., Silbert, Lauren J., and Hasson, Uri. Speaker – listener neural coupling underlies successful communication. Proc. Natl. Acad. Sci. USA. 2010 Aug 10;107 (32):14425–30.
Lieberman, Matthew D. et al. “Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli.” Psychological Science 18, no. 5 (May 2007): 421–428.
Camp, Jim. Start with NO… The Negotiating Tools that the Pros Don’t Want You to Know. New York: Crown Business, 2002.
Ames, Daniel, and Malia Mason. “Tandem Anchoring: Informational and Politeness Effects of Range Offers in Social Exchange.” Journal of Personality and Social Psychology 108, no. 2 (February 2015): 254–274.
Khullar, Dhruv. “Teaching Doctors the Art of Negotiation.” New York Times. January 23, 2014. http://well.blogs.nytimes.com/2014/01/23/teaching-doctors-the-art-of-negotiation/. Accessed September 4, 2015.
Mehrabian, Albert. Silent Messages: Implicit Communication of Emotions and Attitudes (2nd ed.). Belmont, CA: Wadsworth, 1981. and Mehrabian, Albert. Non verbal Communication. Chicago, IL: Aldine-Atherton, 1972.
Van Swol, Lyn M., Michael T. Braun, and Deepak Malhotra. “Evidence for the Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths.” Discourse Processes 49, no. 2 (2012): 79–106.
Ames, Daniel R., and Abbie Wazlawek. “Pushing in the Dark: Causes and Consequences of Limited Self-Awareness for Interpersonal Assertiveness.” Personality and Social Psychology Bulletin 40, no. 6 (2014): 1–16.
Malhotra, Deepak, and Max H. Bazerman. Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. New York: Bantam Books, 2007.